Modifying Your Order

If You Haven't Received a Tracking Number:

• Contact Us Promptly: Please submit a request through our Contact Form page as soon as possible. We will coordinate with our Fulfillment Center to determine if the modification is feasible and update you within 24 to 48 business hours.

If a Tracking Number Has Been Issued:

• Shipment Status:

  • Label Created or Shipment Notification Sent: If the tracking status shows "Label Created" or "The shipment notification has been sent," please submit a request through our Contact Form page. We will check with our Fulfillment Center to see if the modification is still possible and inform you of the outcome within 24 to 48 business hours.

  • In Transit: If the shipment status has progressed beyond "Label Created" or "The shipment notification has been sent," it indicates that the parcel has left our Fulfillment Center and is already in transit. In such cases, we cannot guarantee that we can retract or modify the parcel, but we will make every effort to assist you.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.