Addressing Damaged, Incorrect, or Undelivered Orders

Eligibility for Free Replacement:

• Damaged Items: If you receive a damaged item, you're eligible for a free replacement within 7 business days of delivery.

• Incorrect Items: Receiving an item that is entirely different from what was ordered qualifies for a free replacement within 7 business days of delivery.

• Items Not Received After 30 Days: If your order hasn't arrived within 30 days and the tracking information doesn't indicate delivery, you're eligible for a free replacement.

Important Note: If 7 days have passed since your delivery date, we cannot offer a replacement. All sales are final; refunds are not provided. Instead, eligible cases will receive a replacement.

Procedure for Damaged Items:

1. Contact Us: Submit a ticket within 7 business days of delivery.

2. Provide Evidence: Attach three photos from different angles of the damaged item to expedite the replacement process.

3. Replacement Process: Upon verification, a replacement order with the same shipping speed as the original will be initiated. There's no need to return the damaged item.

Procedure for Incorrect Items:

1. Determine Eligibility: An incorrect item is one that is entirely different from what was ordered. For example, receiving shoes instead of a dress qualifies for replacement, whereas receiving a correctly labeled item that doesn't meet personal expectations does not.

2. Contact Us: Submit a ticket within 7 business days of delivery.

3. Provide Evidence: Attach three photos from different angles of the received item to facilitate the replacement process.

4. Replacement Process: Upon verification, a replacement order with the same shipping speed as the original will be initiated. There's no need to return the incorrect item.

Procedure for Items Not Received After 30 Days:

1. Verify Tracking Information: If tracking indicates the item is still in transit and 30 days have passed without delivery, you're eligible for a replacement.

2. Contact Us: Submit a ticket to report the non-delivery.

3. Replacement Process: A replacement order with the same shipping speed as the original will be initiated.

If Tracking Shows "Delivered" But You Haven't Received the Package:

• • Contact Your Local Post Office: Provide them with the tracking number to investigate the delivery status.

  • Carrier Contact Information: For assistance, refer to our Carrier Contact Information page.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.