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Shipping:
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Processing Time: Orders are typically dispatched within 1 to 5 business days from the date of purchase.
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Within 5 Business Days:
- You'll receive a shipping confirmation email with a tracking number once your order is shipped. If you haven't received this email by the 5th business day, please check your spam or junk folders. If it's not there, contact us through our Contact Form page for assistance.
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After 5 Business Days:
- If your order hasn't shipped by the 6th business day, our team is already addressing the delay. Please allow an additional 3 business days for us to provide your tracking information.
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Delivery:
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Estimated Delivery Times:
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Within the U.S.: 7 to 20 business days
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International Orders: 10 to 25 business days
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Within Estimated Delivery Period:
- Tracking information might not be immediately available due to reasons such as bulk processing during high shipping volumes, delays in tracking database updates, or the nature of standard international shipments that aren't trackable. Rest assured, your package is expected to arrive within the specified timeframe.
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Beyond Estimated Delivery Period:
- If your package hasn't arrived within the expected 20 (U.S.) or 25 (International) business days, please allow an additional 5 business days for delivery, as packages often arrive shortly after the estimated period.
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Significant Delays (Beyond 30 Business Days):
- We understand your concern regarding delays beyond 30 (U.S.) or 35 (International) business days. Our dedicated team is actively investigating these issues. We kindly ask for 2 to 5 business days to provide you with an update via email.
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Calculating Shipping and Delivery Dates:
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Delivery Estimates: Calculated by adding the transit time to the estimated shipping date.
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Transit Time: Based on the selected shipping speed and calculated in business days (excluding weekends and holidays).
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Order Deadlines: Some delivery dates may include an "order within" countdown timer, indicating the timeframe to place your order for expected delivery by a specific date.
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Free Shipping: Orders shipped via free shipping typically arrive within 7 to 25 business days. While processing may take longer, we ensure delivery within this period.
Expedited Shipping:
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To maintain affordability, expedited shipping options are rarely offered.
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If available during checkout, estimated delivery times are:
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Within the U.S.: 7 to 15 business days
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International Orders: 10 to 20 business days
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WE'RE HERE TO HELP!
If you require further assistance, submit a ticket here. We will respond within 48 hours.